Refund policy

At the Timeless Novel Blowout, your satisfaction is our top priority. 

We strive to provide our customers with a top-notch reading experience and carefully curated e-books. We understand, however, that there may be instances where you may need to request a refund. 

Our refund policy for e-books is designed to be fair and transparent, ensuring a smooth and hassle-free process for our valued customers.

Refund Eligibility:

You are eligible for a refund under the following circumstances:

1. If the downloaded e-books are not as advertised, meaning that the content, quality, or format is not what was described or promised on our website, you may request a refund. Please provide a detailed explanation of the discrepancy in your refund request.

Refund Limitations:

Please note that once you have successfully downloaded the e-books from our website, refunds are no longer available for reasons other than the e-books not being as advertised. 

This is due to the digital nature of our products, which makes it impossible to return or exchange e-books once they have been downloaded.

Refund Process:

To request a refund, please follow these steps:

1. Send an email to our customer support team at hello@novelblowout.com within 30 days of your purchase.

2. In your email, include your full name, the email address used for the purchase, the order number, and a detailed explanation of why you are requesting a refund. If applicable, attach supporting documentation to help us understand the issue.

3. Our customer support team will review your request and respond within 3-5 business days. If your refund request is approved, the refund will be processed, and the funds will be returned to your original payment method within 7-10 business days.

Please note that we reserve the right to decline refund requests that do not meet the eligibility criteria outlined in this policy.

Thank you for your understanding and cooperation. 

If you have any questions or concerns about our refund policy, please don't hesitate to contact us at hello@novelblowout.com.

Happy reading!

Best regards,
The Timeless Novel Blowout Team

Copyright © NOVEL BLOWOUT. All Rights Reserved.